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Returns

We take pride in ensuring our products are handcrafted in micro batches for ultimate freshness in our very own production studio in Edmonton, Alberta, Canada. Each sensual concoction has been created with the finest ingredients to elevate your sense of natural beauty and skincare experience. We thank you in advance for believing in our process and supporting our green beauty philosophies. In pure we trust.

 

Pura Return Policy:

We are very conscious to offer our clients detailed descriptions of our products. We also provide a full-disclosure of ingredients and the ritual for the proper use of each potion. If you require further clarification on any product, please feel free to contact us with your questions at info@purabotanicals.com

Friendly Tip: If you have sensitive skin, we highly recommend you try our Skincare and/or Body Care Sampler Kits to try our core products. We also offer a Baby Sampler Kit

If you happen to experience a reaction to our skincare (as all skin is unique and reacts differently to various ingredients) you have 30 DAYS for a full refund or exchange, with proof of purchase (receipt). If purchased from our online store, Pura is not responsible for the shipping costs associated with the return. If purchased from one of our stockists, the product must be returned to them for refund or exchange.

We take special care to ensure our products are carefully protected and packaged before shipping. In the rare case something arrives damaged or defective, we are happy to replace or refund your original purchase within 7-days of delivery. Please send us a detailed note, and one image of the damaged or defective product to info@purabotanicals.com. No returns or refunds will be permitted after the 7-day delivery date.

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